At Skinsistency, we want you to love your purchase! If for any reason you are not completely satisfied, here’s how our return and exchange process works:
Returns:
Eligibility: Items must be unopened, unused, and in their original condition and packaging.
Timeframe: Returns are accepted within 15 days of delivery.
Refunds: Once your return is received and inspected, we will issue a full refund to your original payment method (minus shipping costs).
Exchanges:
Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll happily send you a replacement at no extra cost.
Other Exchanges: At this time, we only offer exchanges for damaged/defective items. For other concerns, please request a return instead.
How to Start a Return or Exchange:
1. Email us at [insert your email] with your order number and a brief description of the issue.
2. We’ll provide instructions and a return shipping address.
3. Once your return is processed, we’ll confirm your refund or ship your replacement.
Notes:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Sale and promotional items are final sale and cannot be returned or exchanged.